Privacy Policy

1. Who we are

This Privacy Policy applies to STRIDE Equine Experiences Pty Ltd (ABN 96 921 183 713), trading as STRIDE Equine Experiences, based in the Lower Hunter Valley, New South Wales, Australia.

Our website is intended for organisations and professionals enquiring about corporate leadership and equine assisted learning programs. It is not directed at children.

2. Scope

This policy covers personal information we collect through this website, including our enquiry form. It does not cover information collected separately when you participate in our programs, which may be subject to additional notices provided at that time.

3. Privacy Act

We aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). As a small business, we may be exempt from the Privacy Act in some circumstances; however, we maintain this policy as a matter of good practice and transparency.

4. Personal information we collect

When you submit an enquiry through our website, we may collect:

• your name and email address;
• your organisation and role;
• program interest, approximate group size, and preferred timeframe;
• any message or other details you choose to provide; and
• limited technical information needed for website security and spam prevention (for example, browser or device-related data associated with your visit).

We do not intentionally collect sensitive information (such as health information) through this website.

5. How we collect personal information

We collect personal information directly from you when you complete our enquiry form or when you email us. We may also collect limited technical information automatically when you use our website for security purposes.

6. Why we use personal information

We collect, hold, and use personal information to:

• respond to your enquiries;
• communicate with you about our programs and services;
• administer and improve our business; and
• protect our website from misuse, fraud, or security threats.

We do not sell personal information. We do not use this website for direct marketing unrelated to your enquiry unless you have reasonably expected that contact or you have agreed to it.

7. How we hold and protect personal information

Personal information is held in secure electronic systems located in Australia. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our website does not store enquiry submissions in a public-facing database. Enquiry details are delivered to us so we can respond to you.

8. Disclosure of personal information

We may disclose personal information to people within our organisation who need it to respond to your enquiry or administer our services. We may also disclose information where required or authorised by law.

We do not disclose personal information to overseas recipients. Personal information collected through this website is handled within Australia.

9. Cookies and similar technologies

Our website may use essential cookies or similar technologies needed for basic operation and security. We do not use advertising cookies or behavioural tracking technologies on this website.

10. Retention

We retain enquiry information for 6 months from the date you submit your enquiry, unless we need to keep it longer to comply with law or resolve a dispute. After that period, we securely delete or de-identify the information.

11. Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, or misleading. Contact us at info@stride-experiences.com or through our enquiry form. We will respond within a reasonable period.

12. Complaints

If you believe we have mishandled your personal information, please contact us at info@stride-experiences.com with details of your concern. We will acknowledge your complaint and aim to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

14. Contact us

For privacy questions, access requests, or complaints, contact us at info@stride-experiences.com or submit an enquiry through our website enquiry form.